🤩 I started my journey in HPE/DXC technology as a Senior Assistant Service Delivery Coordinator.
😎 I am AZ-900, DP-900, OCI foundations 2021 & 2022 certified. I'm deeply passionate about cloud, automation and creating loved and trusted company that help me and navigate me to achieve my career goals.🎯
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• Currently working in Western union account as a cloud database admin.
• Responsible for all aspects of Services delivery operation including scripts execution, replication issues, customer interaction, escalation, and retention.
• Accountable for quality execution in the delivery of a service/solutions to drive satisfaction, loyalty, and the Customer satisfaction.
• Ensure contractual service performance (SLAs) are achieved.
• Articulate clear vision & generate enthusiasm within group
• Attend client service review meetings; areas covered include performance reports, service improvements, quality and processes.
• Manage all relationships (with clients, team and internal groups) to ensure delivery constraints are met and any and all issues related to the shared support services are promptly resolved.
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Competencies:😎
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📍 Container Technologies- Kubernetes & Docker
📍 Package manager- Helm
📍 Monitoring tools- Nagios, BigPanda, Dynatrace, HVR
📍 DevOps Tools/Technologies- Git, Github, CI/CD Pipeline, Jenkins, Chef, Maven, Puppet.
📍 Operation System hands-on-Linux (RHEL/Ubuntu), Shell scripting, WINDOWS.
📍 Ticketing tools: ServiceNow
📍 Language: YAML
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Good to have:📍
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Cloud computing- AWS, Azure and GCP intermediate level 📍
Good interpersonal, communication skills and eager to explore. 📍
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😍I love automation, traveling 🛣️, learning, and exploring new technologies💻!
🤝I also like meeting new people over a cup of coffee☕. Feel free to reach out at:🔗 Instagram: ritik.tiwari151
😊Best Regards and Happy Learning,
~ Ritik Tiwari✌
